All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.85 % uptime
Today
Web App Operational
90 days ago
99.85 % uptime
Today
Screenshots ? Operational
90 days ago
100.0 % uptime
Today
Screencasts ? Operational
90 days ago
100.0 % uptime
Today
Fancy Fonts Operational
90 days ago
100.0 % uptime
Today
Hosted Websites ? Operational
90 days ago
100.0 % uptime
Today
Home Page ? Operational
90 days ago
99.87 % uptime
Today
Vendors Operational
Heroku Operational
Mailgun API Operational
Mailgun Outbound Delivery Operational
Mailgun Inbound Email Processing Operational
Mailgun Events & Logs Operational
AWS S3 us-west-2 Operational
AWS Cloudfront Operational
AWS ec2 us-east-1 Operational
Intercom Web Messenger Operational
Intercom Intercom APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
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Rechat Web App Uptime
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Hosted Websites Uptime
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Rechat.com Home Page Uptime
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Request Latency
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Jun 12, 2025

No incidents reported today.

Jun 11, 2025

No incidents reported.

Jun 10, 2025
Cloud Provider Major Outage
Resolved - This incident has been resolved.
Jun 10, 16:00 CST
Update - White labeled domains are back up and running as well as our cloud provider seems to be up.
Jun 10, 15:59 CST
Update - API, iOS and Android apps are now using the new infrastructure and operational now.

We will continue to monitor the situation.

Remaining affected services are the white labeled domains on top of Rechat. For those to operate, a DNS change would be necessary.

If you are in charge of a white labeled domain, you can [temporarily] point your Rechat's hostname to the following IP address to start using the new infrastructure:

50.116.17.75
Jun 10, 14:57 CST
Update - While our cloud provider is still experiencing a major downtime, we have spawned up an alternative infrastructure to allow agents to continue their work.
app.rechat.com should be operational now, with a slightly degraded performance.

The API and the mobile apps are not using the new infrastructure and will continue to experience downtime.

Brokerages using custom domains will continue to experience issues as well.
Jun 10, 14:28 CST
Update - We are continuing to investigate this issue.
Jun 10, 12:55 CST
Investigating - Our cloud provider, Heroku/Salesforce is experiencing a major outage right now.
Jun 10, 09:15 CST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

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